Frequently Asked Questions
Find answers to common questions about data recovery, our process, pricing, and service options. If you don't see your question here, feel free to reach out.
What is data recovery and when do I need it?
Data recovery is the process of retrieving files from a damaged, failed, or inaccessible device. You may need it if your device won't turn on, shows errors, makes unusual sounds, has been dropped, exposed to water, or if you've accidentally deleted important files.
Can you recover my specific device type?
We recover data from hard drives, SSDs, laptops, desktops, smartphones, external drives, USB drives, memory cards, and more. Whether your device is mechanically failed, water-damaged, or physically damaged, we have the expertise to help. Contact us with your device details for a free assessment.
How much does data recovery cost?
Pricing depends on the device type, failure severity, and data complexity. Simple recoveries typically range from $150–$300, while complex cases may cost $300–$500 or more. You always receive a transparent quote before we begin work, with no hidden fees.
What's included in the free consultation?
Our free consultation includes a device assessment, diagnostics to identify the failure, and a transparent quote for recovery. You're under no obligation to proceed—we just want to help you understand your options and next steps.
How long does recovery take?
Turnaround time depends on the complexity of your case. Many recoveries are completed within 24–48 hours. We offer same-day emergency service for urgent situations. We'll provide a timeline estimate when you get your quote.
Can I get same-day service?
Yes, we offer emergency same-day recovery for urgent situations. There may be an additional fee for expedited service, but we prioritize getting your critical data back as quickly as possible. Call or email to request emergency service.
Is my data kept private and secure?
Absolutely. We maintain strict confidentiality and a secure chain of custody for every device. Your data is handled with the utmost care and privacy protection. We never access, copy, or share your personal information without explicit permission.
What's your success rate?
Most data recovery cases are successful when the storage device itself is intact. We'll provide a realistic assessment during your free consultation based on the specific failure. In cases where recovery isn't possible, we'll let you know upfront.
Do I only pay if you recover my data?
The diagnostic and assessment are always free. For the recovery work itself, you'll receive a quote upfront. If we're unable to recover your data, you won't be charged for the recovery attempt—only for the diagnostic if you choose to proceed.
Can I mail in my device for recovery?
Yes, we offer secure mail-in recovery for customers who can't visit in person. We provide shipping instructions and tracking so you can monitor your device every step of the way. For urgent situations, in-person drop-off in Mayfield is faster.
What should I do if my device is water-damaged?
Stop using the device immediately and let it dry naturally. Don't attempt to power it on or charge it. Bring it to us for assessment—water-damaged devices often require specialized handling, but recovery is frequently possible. Contact us right away for guidance.
Do you recover data from physically damaged devices?
Yes. Whether your device has been dropped, crushed, burned, or otherwise damaged, we have the expertise to assess the situation. Physical damage may require component-level repair, but in most cases, data recovery is still possible. Let us take a look.
Still have questions?
Our team is here to help. Reach out for a free consultation and we'll answer any remaining questions about your data recovery situation.